Broken appliances are never fun. They make life more stressful and less convenient overall. When some appliances go down, like the oven or the washing machine, life can get downright frustrating for everyone in the household. So, if you are like most homeowners, you do not waste time when it comes to finding an appliance repair company to solve your broken appliance problems. However, it is a good idea to slow down a little and take the time to ask some important questions when choosing a service provider to work with. Here are two questions that should not be overlooked:
What Kind of Replacement Parts Are Used?
It is important to find out what kind of appliance replacement parts will be used if any component within your broken appliance needs to be replaced. Will the repair company source replacement parts from the manufacturer, or do they rely on third-party replacement parts? This is important because you never know where third-party replacement parts come from, and you do not know what type of quality the parts are.
It is important to make sure that your service provider utilizes replacement parts made by the same manufacturer that made your appliance. This will ensure that the parts work the way they are supposed to. Manufacturer parts should come with a warranty, so if something goes wrong with it due to a defect or other problem, you will not have to pay out of pocket a second time for another part.
Who Will Show up to Do the Repair Work?
You should also find out who will be showing up to repair your broken appliance when deciding whether to hire a particular appliance repair company. What kinds of credentials do they have, and are they fully insured and licensed? Are background checks done on the technicians the company hires to make repairs at the homes of customers?
You deserve to have peace of mind in being able to trust the stranger that shows up to your home to address your appliance problems. Therefore, you should know the name of the technician who will be coming to your home to make repairs and receive copies of their license and insurance information so you can check up on them if you want to.
Add these questions to a list of your own before contacting an appliance repair company that you are considering working with to ensure that nothing important gets overlooked. They should have no problem answering any and all questions you present them with.